Shipping & Delivery Policy

Orders are processed Monday to Friday, excluding UK public holidays. In-stock items are typically dispatched within 1–2 business days of payment confirmation. You will receive an email confirmation when your order is placed and again when it ships.

Estimated delivery times after dispatch:

• United Kingdom: 2–4 business days
• Europe: 4–8 business days
• United States & Canada: 6–12 business days
• Rest of world: 8–16 business days

These are estimates, not guarantees. Carrier delays, customs inspections and remote destinations can extend delivery.

Shipping is calculated at checkout based on destination and order size. Orders over $55 qualify for free standard worldwide shipping. All prices and shipping charges are shown in USD.

A tracking number is emailed to you when your order ships. Please allow up to 48 hours for tracking events to appear. If your tracking has not updated after 7 business days, contact us at support@scotheat.shop.

For international orders, import duties, taxes and customs fees may be charged by your local authority on arrival. These charges are set by the destination country and are the responsibility of the recipient. Scotheat Home has no control over these amounts and cannot refund them.

Inspect your order on arrival. If an item arrives damaged, email support@scotheat.shop within 7 days with photos of the item and packaging and we will arrange a replacement or refund. For parcels marked delivered but not received, contact us so we can open an investigation with the carrier.

Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-delivery; re-shipping costs may apply.