Privacy Policy

This website is operated by SCOT-HEAT PLUMBING & HEATING LIMITED("Scotheat Home", "we", "us"), a company registered in Scotland, United Kingdom under company number SC294901, with its registered office at 12 Toftcombs Avenue, Stonehouse, Larkhall, Lanarkshire, ML9 3QY, United Kingdom. We are the data controller for personal data collected through scotheat.shop.

• Contact details you provide: name, email, phone and shipping address.
• Order information: items purchased, order value and delivery details.
• Messages you send through our contact and bulk-enquiry forms.
• Technical data: IP address, browser type and basic usage data via essential and analytics cookies.

We do not collect or store full card numbers on our servers. Card payments are processed by our third-party payment provider.

We use your data to process and deliver orders, provide customer support, respond to enquiries, prevent fraud, meet legal obligations and — only where you have opted in — send occasional product updates. Our lawful bases include performance of a contract, legitimate interests and consent.

We share data only with service providers who help us run the store: payment processors, shipping carriers, and email or analytics providers. These partners process data on our instructions. We never sell your personal data.

As we ship worldwide, your data may be processed outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as standard contractual clauses.

We keep order records for as long as needed to fulfil orders and meet legal, accounting and tax requirements, then delete or anonymise them. Enquiry messages are kept only as long as needed to assist you.

Depending on your location, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. California residents may request disclosure of data collected and opt out of any sale of personal information — we do not sell personal information. To exercise any right, email support@scotheat.shop.

We use essential cookies to operate the cart and checkout, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.

For any privacy question, email support@scotheat.shop. If you are in the UK or EEA and are unhappy with our response, you have the right to complain to your local data protection authority.