Help centre
Frequently asked questions
Everything you need to know about our products, ordering, shipping and returns. Can't find an answer? We're an email away.
Products
What does Scotheat sell?+
Physical organisation gear for tabletop games and jigsaw puzzles — trays, card rails, puzzle mats, score pads, sand timers, labels, coasters and storage. Everything is a real, shippable retail product.
Do you sell games, gambling products or prizes?+
No. We do not sell board games themselves, gambling, wagering, lotteries, prizes or any licensed or copyrighted game content. Our score pads and timers are for casual record-keeping and timing only.
Are the products safe for children?+
Several items contain small parts or magnets and are not toys. Please read the care-and-safety note on each product page and keep small parts and magnets away from young children.
Orders & payment
What currency are prices in?+
All prices are in US Dollars (USD) and are charged in USD at checkout.
Which payment methods do you accept?+
Major credit and debit cards via Stripe, and PayPal. Payments are processed securely by these providers; we never store your full card details.
Is my payment secure?+
Yes. Payments are handled by PCI-DSS compliant processors over an encrypted connection. Your card data is sent directly to the processor, not stored on our servers.
Shipping & returns
Where do you ship and how long does it take?+
We ship worldwide from the UK. Most orders arrive within 2–4 days in the UK and 6–12 days to the US. See our Shipping & Delivery Policy for full estimates.
Do you offer free shipping?+
Yes — orders over $55 USD ship free. Otherwise a flat shipping rate is shown at checkout.
What is your return policy?+
Most items can be returned within 14 days of delivery if unused and in original packaging. See our Refund & Return Policy.
My order arrived damaged — what do I do?+
Email support@scotheat.shop within 48 hours with your order number and a photo, and we'll arrange a free replacement or full refund.
Still have a question? Contact our team or email support@scotheat.shop.